TTY Telephone Information for the Hearing Impaired
How Relay Service Works
A person using a TTY or TB device (TTY or TB machines are optional for deaf-blind persons) types his or her conversation. The typed message is relayed by a Relay Center specialist, called a Communications Assistant (CA), who reads the message to the person using a standard telephone. The CA communicates the hearing person’s spoken words by typing them back to the TTY user. All calls are confidential.
Confidentiality: Calls made through Tennessee Relay Service are confidential. It is illegal for CAs to disclose information from relayed telephone conversations. No records of relayed conversations are kept.
Using A TTY For A Relay Call
Step 1: Dial the Tennessee Relay Service at 1 (800) 848-0298.
Step 2: The Relay Center will send this message: “TN RELAY CA 2345F NBR CALLING PLS GA.” Which stands for: Tennessee Relay Service. Number calling, please. Go ahead. The gender of the CA is also displayed.
Step 3: Type the area code and number along with any additional calling instructions. Then type “GA.”
Step 4: The CA will type back the number requested which indicated the number is being dialed. Then type the response of the called party. “Ringing #, Hello (F) GA.” The letter (F) indicates the gender of the person that answered the phone.
Step 5: To make another relay call when finished, do not hang up. The CA will be ready to place your next call.
Using A Voice Telephone For A Relay Call
Follow these steps to communicate with a person who uses a TTY or TB device.
Step 1: Call the Tennessee Relay Service at 1 (800) 848-0299.
Step 2: Listen for the greeting: “Tennessee Relay Service. CA#. May I have the number you are calling ?”
Step 3: Give the CA the number you are calling. (You are now ready to talk).
Step 4: Begin speaking as you would during a regular telephone conversation. The CA will relay your conversation.
Step 5: Each time you finish speaking, say “Go ahead” to inform the CA that you are ready to receive the TTY user’s response.
Step 6: If you want to make another call when you are finished, do not hang up. The CA will be ready to place your call.